Terms & Conditions

01 — Refund Policy

Havenlanes provides custom B2B marketing services including SEO, paid advertising management, and AI consulting. Payments are generally non-refundable once a billing period has commenced.

We will issue refunds or credits in the following circumstances:

• Duplicate charges
• Incorrect billing amounts
• Charges processed after a valid cancellation has been received
• Clear billing errors made by Havenlanes

Full refund terms specific to your engagement are detailed in your signed proposal.

02 — Recurring Billing

Where services are provided on a recurring basis, you authorise Havenlanes and our payment processor to charge your nominated payment method according to the billing schedule set out in your proposal. The proposal specifies billing frequency, amounts, start dates, minimum terms, and any early termination conditions. Recurring billing continues until cancelled in accordance with the cancellation procedure below.

03 — Cancellation

You may cancel services at any time by following the cancellation instructions in your signed proposal, or by sending written notice to email. Cancellation takes effect upon receipt of written notice and is processed in accordance with the terms of your proposal.

04 — No Guarantee of Results

Digital marketing results depend on many factors outside our control, including market conditions, competition, platform algorithm changes, client budgets, and client-side execution. Havenlanes does not guarantee specific outcomes such as search rankings, lead volume, conversion rates, or revenue figures. Any projections or forecasts provided are estimates only and are not contractual commitments.

05 — Limitation of Liability

Havenlanes' total liability to you for any claim arising from our services is limited to the fees paid during the most recent billing period. We are not liable for indirect, incidental, special, or consequential damages of any kind, including but not limited to lost revenue, lost data, or loss of business opportunity.

06 — Business Use Only

Our services are intended for business use only and are not for personal, household, or consumer purposes. By engaging Havenlanes, you confirm that you are acting on behalf of a business entity.

07 — Intellectual Property

Upon full payment, deliverables created specifically for your engagement (such as ad creative, content, or strategy documents) are yours. Havenlanes retains ownership of its proprietary processes, methodologies, templates, and tools used to produce those deliverables.

08 — Privacy Policy

Our Privacy Policy explains how we collect and handle data. By using our website or services, you accept our Privacy Policy.

09 — Changes to These Terms

We may update these Terms at any time by posting a revised version on this page. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.